FAQS
ANSWERS FROM
SAVANNAH’S BEST HOTEL
You have questions, we have answers. Here is a list of The DeSoto Savannah’s Frequently Asked Questions.
FAQS
Arrival And Departure
Check-In: 4:00 pm
Check Out: 11:00 am
What Are The Cleanliness Standards At Your Hotel? Are You Taking Extra Precautions?
The health and well-being of our guests and employees is of the utmost importance to us, and The DeSoto proudly adheres to the highest standards of hotel cleanliness and sanitization. Click here to learn more about the details of our SoClean program and what it means for your stay
Pets
The DeSoto will allow one dog up to 35 pounds per standard guest room with a $150 cleaning fee. To read our pet policy, please click here.
Smoking
The DeSoto is a non-smoking hotel. Smoking is prohibited anywhere on the hotel property, including but not limited to rooms, balconies, patios, and/or pool deck. Guests caught smoking on hotel property will be charged an additional cleaning fee.
Rooms
We have 246 rooms, including suites, king rooms, and standard rooms. Some rooms also have balconies.
Pool
Our pool is located outdoors on the second floor near the fitness center. Hours are from 5 am to 10 pm daily. The pool is unattended, and a room key is required for access.
Restaurants & Dining
Proof & Provision, is a restaurant and full-service craft bar that serves modern Southern-inspired gastropub fare including small plates, sandwiches, and snacks. Proof & Provision offers breakfast, lunch, and dinner and is open from 6:30 am to midnight daily. Food service ends at 10 pm.
1540 Room is a chef-inspired dining experience that offers hyper fresh ingredients from local farmers. 1540 offers all the Southern dishes you’re craving in a new and inventive way.
Buffalo Bayou Coffee offers light bites, sandwiches, pastries, salads, & soups in addition to a wide variety of coffee and espresso varietals sourced locally.
In-Room Dining
In-Room dining is temporarily unavailable
Check-In Policies
A credit card is required at check-in for all reservations and a deposit of $50.00 per day will be held to guarantee incidental charges. This is required for all reservations regardless of how they were booked. Guests must be 21 years or older to check into a room.
Refrigerators & Microwaves
Refrigerators are included in all of our suites and corner king rooms and available upon request in other room types (subject to availability and fees). Microwaves are included in all of our suites and corner king rooms as well, but they are not available in any other room type.
Reservation Deposits
A credit card is required to guarantee a reservation at The DeSoto. If an Advance Purchase Rate is booked, a full non-refundable deposit is required at time of bookings. Deposit policies vary for special events and/or group bookings.
Cancellations
Our standard cancellation policy is 24 hours in advance, but it can vary depending on the specifics of your reservation. Please check the confirmation email you received upon making your reservation for the cancellation policy that pertains specifically to your stay. Cancellation policies for group guests are outlined in the group contract. Late cancellations, as determined by the standard that pertains specifically to your reservation, will be charged a fee of one night’s room and tax.
Parking
The DeSoto only offers valet parking; no self-parking options are available. The cost of valet parking is $42 per night. Garage clearance is for vehicles 6’2″ or under including cases or racks.
Do We Offer A Rewards Program?
We participate in Preferred Hotels & Resorts’ iPrefer rewards program, which lets guests accrue and redeem rewards points at Preferred’s ever-growing collection of luxury independent properties domestically and abroad. For more information, visit www.preferredhotels.com/iprefer.
Are You Affiliated With Any Hotel Brands/Chains?
We are a member of Sotherly Hotels’ collection of independent hotels. We are also affiliated with Preferred Hotels & Resorts as well as Historic Hotels of America.
Business Center
Please contact the Sotherly Host for help with any business needs you may have during your stay.
Fitness Center
Our state-of-the-art Fitness Center is located on the second floor near the pool. It is available to guests from 6:00 a.m. to 10:00 p.m. daily using your room key.
Gift Shop
Located in the lobby of the hotel, our SoSavannah gift shop includes snacks, souvenirs, and unique local items as well as any personal items or necessities you may need during your stay.