SOCLEAN INITIATIVES
OUR HEALTH AND SAFETY PROTOCOL
COMMITMENT TO YOU
When it comes to our guests, safety is our first priority. As a member of Sotherly Hotels’ collection of independent properties, we are operating at the highest standards for hygiene and cleanliness as part of Sotherly’s “SoClean” initiative. Please see below for a summary of the steps and precautions we are taking as part of the SoClean program, and please don’t hesitate to reach out to us if you have a question about a specific aspect of your stay.
Encouraging physical distancing of at least six feet for all guests and staff
Increased frequency of general detail cleaning
Disposable menus and limited capacity at restaurants
Trained staff following all safety and cleanliness protocols
Sanitizer, wipes, and masks provided for guest use
Closely monitoring all guidelines from national, state, and local health authorities
INITIATIVES
PUBLIC SPACE | GUEST ARRIVAL CHECK-IN | HOTEL TRANSPORTATION | GUESTROOM | RESTAURANTS AND BARS
ESPECIALLY FOR YOU
- Elevator buttons are sanitized by team members at least once per hour.
- No more than four guests are permitted per elevator.
- Meeting and banquet room layouts allow for physical distancing between guests attending all meetings and events.
- Pool seating configured to allow for at least six feet of separation between groups of guests and sanitized after each use.
- Special guidelines in place for fitness-related amenities, including but not limited to alternative in-room and outdoor wellness programming
- Overall frequency of cleaning and sanitizing public spaces has been increased, including all frequent and high-contact surfaces.
ESPECIALLY FOR YOU
- Masks will be provided to guests at check-in, and hand sanitizer stations will be available throughout the property, including at all entrances and exits as well as at the front desk and guest service kiosks.
- Entrance doors are automated or manually opened by a team member so guests can avoid high-touch surfaces.
- When the number of guests exceeds lobby capacity, we implement a peak period queueing procedure which includes a Lobby Greeter.
- Room keys are sanitized before stocking.
- Bell carts are thoroughly sanitized between each use.
- Every guest receives an amenity bag during check-in containing masks, hand sanitizer, and a COVID-19 awareness card.
ESPECIALLY FOR YOU
- Elevator buttons are sanitized by team members at least once per hour.
- No more than four guests are permitted per elevator.
- Meeting and banquet room layouts allow for physical distancing between guests attending all meetings and events.
- Pool seating configured to allow for at least six feet of separation between groups of guests and sanitized after each use.
- Special guidelines in place for fitness-related amenities, including but not limited to alternative in-room and outdoor wellness programming
- Overall frequency of cleaning and sanitizing public spaces has been increased, including all frequent and high-contact surfaces.
ESPECIALLY FOR YOU
- Elevator buttons are sanitized by team members at least once per hour.
- No more than four guests are permitted per elevator.
- Meeting and banquet room layouts allow for physical distancing between guests attending all meetings and events.
- Pool seating configured to allow for at least six feet of separation between groups of guests and sanitized after each use.
- Special guidelines in place for fitness-related amenities, including but not limited to alternative in-room and outdoor wellness programming
- Overall frequency of cleaning and sanitizing public spaces has been increased, including all frequent and high-contact surfaces.
ESPECIALLY FOR YOU
- Self-serve, buffet-style dining is suspended and replaced by alternative service styles.
- Condiments are served in containers that are either disposable or washed after each use.
- Check presenters, votives, pens, and all other reusable guest contact items are either sanitized after each use or single-use.
- Menus are single-use and/or disposable.
- Seating capacities in restaurants and bars are reduced to allow for a minimum of six feet between each group/party.
- Bar stools are spaced to adhere to appropriate physical distancing guidelines.
- When offered, bar snacks will be provided in single-serve portions to each individual guest.
- All food and beverage items are placed directly on a surface instead of handed directly to the guest.